Sébastien Johnson
Motorola Solutions
Date
Challenge: Simplify CAD
Comprehensive Redesign. Design a new CAD product, leveraging modern design system, to Enhance usability and improve dispatcher efficiently.
Seamless User Transition. Redesign needs to allow current users to transition to the new CAD without any retraining.
Date
User Research
911 Dispatchers
- first point of contact for people in crisis.
- Must remain calm
- Under pressure
- Gathering critical information to dispatch the appropriate resources.
Date
Product History
- Initially built in 2006
- Initially designed and built with air traffic control guidelines
- ~130 customers across North America
Critical On-Prem Dispatching System. Allows dispatchers to efficiently manage incidents, deploy recourses, and more in real time.
Date
Process
Agile Process in collaboration with a product manager, product owner, and development manager. Collaboration included teammates in North America, South America, and Europe.
Date
Collaboration
The CAD redesign was a team effort with product managers and developers. I contributed by turning research into design directions, using workshops and shared boards to refine ideas and ensure the designs were buildable.
Date
Final Designs
The final CAD redesigns remain under confidential NDA, but my work included high-fidelity prototypes and detailed specifications. These deliverables resolved core usability issues and provided a clear foundation for development.Public P1 CAD Info
Confidential Design
Hidden under NDA
Confidential Design
Hidden under NDA
Confidential Design
Hidden under NDA
Date
Ecosystem
This CAD project was one part of a larger portfolio-wide effort to provide a unviseral experience across products
Sébastien Johnson
Motorola Solutions
Challenge: Simplify CAD
Comprehensive Redesign. Design a new CAD product, leveraging modern design system, to Enhance usability and improve dispatcher efficiently.
Seamless User Transition. Redesign needs to allow current users to transition to the new CAD without any retraining.
User Research
911 Dispatchers
- first point of contact for people in crisis.
- Must remain calm
- Under pressure
- Gathering critical information to dispatch the appropriate resources.
Product History
- Initially built in 2006
- Initially designed and built with air traffic control guidelines
- ~130 customers across North America
Critical On-Prem Dispatching System. Allows dispatchers to efficiently manage incidents, deploy recourses, and more in real time.
Process
Agile Process in collaboration with a product manager, product owner, and development manager. Collaboration included teammates in North America, South America, and Europe.
Collaboration
The CAD redesign was a team effort with product managers and developers. I contributed by turning research into design directions, using workshops and shared boards to refine ideas and ensure the designs were buildable.
Confidential Design
Hidden under NDA
Final Designs
The final CAD redesigns remain under confidential NDA, but my work included high-fidelity prototypes and detailed specifications. These deliverables resolved core usability issues and provided a clear foundation for development.Public P1 CAD Info
Confidential Design
Hidden under NDA
Confidential Design
Hidden under NDA
Ecosystem
This CAD project was one part of a larger portfolio-wide effort to provide a universal experience across products.
Example shown here is integrated Messages as well as read-receipts.
Sébastien Johnson
Motorola Solutions
Challenge: Simplify CAD
Comprehensive Redesign. Design a new CAD product, leveraging modern design system, to Enhance usability and improve dispatcher efficiently.
Seamless User Transition. Redesign needs to allow current users to transition to the new CAD without any retraining.
User Research
911 Dispatchers
- first point of contact for people in crisis.
- Must remain calm
- Under pressure
- Gathering critical information to dispatch the appropriate resources.
Product History
- Initially built in 2006
- Initially designed and built with air traffic control guidelines
- ~130 customers across North America
Critical On-Prem Dispatching System. Allows dispatchers to efficiently manage incidents, deploy recourses, and more in real time.
Process
Agile Process in collaboration with a product manager, product owner, and development manager. Collaboration included teammates in North America, South America, and Europe.
Collaboration
The CAD redesign was a team effort with product managers and developers. I contributed by turning research into design directions, using workshops and shared boards to refine ideas and ensure the designs were buildable.
Confidential Design
Hidden under NDA
Final Designs
The final CAD redesigns remain under confidential NDA, but my work included high-fidelity prototypes and detailed specifications. These deliverables resolved core usability issues and provided a clear foundation for development.Public P1 CAD Info
Confidential Design
Hidden under NDA
Confidential Design
Hidden under NDA
Ecosystem
This CAD project was one part of a larger portfolio-wide effort to provide a unviseral experience across products